Thought Leadership
The modern Chief Financial Officer (CFO) is becoming the key driver of operational efficiency for businesses worldwide. Traditionally focused on financial planning and risk management, CFOs are now driving initiatives, like zero-based budgeting (ZBB), which take hard looks at everything from systems to logistics as a way to create a financially efficient business.
With chaotic volume spikes across more channels than ever, CX leaders cannot continue to do things the same way. You have to change.
The dispersed Customer Care workforce is not going away. While CX organizations have worked around the basic technical challenges, learning and development, agent engagement, and performance management are still major issues. In this interactive paper we will go deep on how to bring your Virtual Learning program into the future to reduce costs, grow customers, and drive revenue.
The energy industry is changing. Today, more than half of the United States offers some sort of deregulated energy, be it electricity, gas, or both. With more than 228 million Americans having the power to choose where their energy comes from, providers need to do all they can to stay competitive and reduce customer churn.
The hard truth is that BPO strategy is largely built on a 30-year-old view of the world. No matter how much technology, security, and workstyles have progressed, the tenets of how BPOs support your customers haven’t really changed.
How the world’s best Gaming studios think about Player Experience. View interactive whitepaper
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